Shipping Policy
At Sunvibe, we are committed to delivering your orders safely and on time. Please read our shipping policy to understand our order processing and delivery process.
1. Order Processing
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Orders are generally processed within 1β2 business days after successful order confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
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Once your order is dispatched, shipping and tracking details will be shared with you through your registered contact details, wherever tracking is available.
2. Delivery Time
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Orders are generally delivered within 3β7 business days after dispatch.
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Delivery time may vary depending on the delivery location, courier partner, weather conditions, public holidays, and other unforeseen circumstances.
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Orders to remote or difficult-to-reach locations may require additional time.
3. Shipping Charges
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Applicable shipping charges, if any, will be displayed at checkout before you place your order.
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Shipping charges may vary depending on the delivery location, order value, or applicable offers.
4. Delivery Delays
While Sunvibe makes every effort to deliver orders within the estimated delivery time, delays may occur due to circumstances beyond our control, including courier delays, weather conditions, natural events, strikes, or other logistical issues.
5. Incorrect or Incomplete Address
Customers are responsible for providing a correct and complete delivery address, including the PIN code and contact number.
Sunvibe will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address details provided by the customer.
6. Delivery Attempts
Our courier partners may make multiple delivery attempts. If the customer is unavailable or unable to receive the order, the shipment may be returned to the sender as per the courier partner's applicable process.
7. Damaged or Tampered Package
If you receive a package that appears damaged or tampered with, please contact Sunvibe Customer Support as soon as possible with the relevant order details and supporting photographs/videos, if required.
8. Contact Us
For any questions or concerns related to shipping or delivery, please contact us through our Contact Us page.
Sunvibe reserves the right to modify or update this Shipping Policy whenever required. Any changes will be effective once the updated policy is published on this page.